Equity and Access Statement

Online therapy with us should meet you where you are at. That means care that’s respectful, accessible, and accountable. That also means care that's free of jargon or gatekeeping. This page names what we do so you can decide if we’re a fit.

What we mean by equity

Equity is practice, not posture. We work to reduce barriers and address harm when it shows up. We welcome people across identities and experiences, including trans+, queer, racialized, disabled, neurodivergent, and low-income clients. Bias and discrimination have no place here—full stop.

How access shows up in our day-to-day

• Low-barrier care: 25% of our caseload is reserved for reduced-fee spots. We aim for transparent pricing and options that don’t require you to over-explain your situation.
• Flexible formats: Video or phone sessions; camera-off is always okay as long as we know you're safe and comfortable. We can pace and structure sessions to match energy, sensory needs, and bandwidth (literally and figuratively).
• Plain language: We avoid clinical shorthand and check understanding. That means no jargon, no quizzes, no assuming.
• Affirming documentation: Names and pronouns are respected across all systems. Tell us once; we carry it forward.
• Privacy with care: We use secure, encrypted tools and talk through risks and preferences, including note-taking and what’s shared (and what isn’t).
  

Digital accessibility

• Assistive tech support: Our platforms support screen readers and keyboard navigation; we can suggest the latest captions apps and extensions, such as Google Chrome's Live Captions extension or other more advanced SDH apps.
  
  • High-Contrast extension in Google Chrome: If you requires more contrasting colours, Google Chrome has a free downloadable extension called High Contrast. You can select from different colour schemes.
• Low-bandwidth options: Phone and audio-only sessions are possible when out of Wi-Fi range or bandwidth is low.
• Alternative formats: Intake forms and resources available in accessible formats, such as audio, by request.
• Feedback loop: If something doesn’t work for you, tell us. We’ll fix what we can and offer a workaround when we can’t.
• On-page accessibility menu: You can open our accessibility menu by UserWay from the top-left corner of any page. It’s an optional helper that lets you adjust things like text size, contrast, spacing, and more. It works with keyboard navigation and screen readers. We use this tool to add options while we continue building accessible pages by default.
  

Cultural humility

We’re learners, not experts-on-you. Therapy doesn’t happen outside the world—it happens inside systems shaped by racism, transphobia, homophobia, ableism, classism, Islamophobia, and other forms of oppression. These forces may show up in the room, and part of our job is to notice them, name them, and keep learning how to challenge them.

Our work is political in the sense that care itself is political—it either upholds inequity or helps to repair it. We choose repair. We keep listening, unlearning, and studying Black, Indigenous, trans+, and queer mentors, activists, and advocates so you don’t have to spend your sessions teaching us about your oppression or proving your worth.

We slow down, ask instead of assume, and create a space of collaboration and comfort that invites you to open up in a way that shapes your change to grow, change, and heal, and reclaim. When we get it wrong—and we will sometimes—we want to hear it. We’ll meet your feedback with compassion, accountability, and humility, and use it to do better.

If you hit a barrier here

• Reach out: Contact us →
• What happens next: We acknowledge receipt, listen first, do our own un/learning, and work with you on next steps.
• If you prefer elsewhere: We can point you to external channels, trusted network of therapeutic support, and community advocates.
  

If cost is the barrier

Ask about current mutual aid capacity or a short-term plan that meets an immediate need. If our spots are full, which they usually are these days, we’ll share community options and make referrals that respect your needs.

This is a living page

Access isn’t one-and-done. As our tools, team, and community change, this page will, too. Your feedback directly shapes it.

Want to connect about care or access?

Contact us →